Saturday, 17 September 2011

MAC Customer Service

This is just a quick ramble on how i love the MAC customer service they have recently given me! Customer Service for me is important so i think everyone everywhere should be treated how i was!

Last Wednesday i was looking on their site for a new foundation  and was really wishing i could have help from a member of staff at MAC, but unfortunately i couldn't as my nearest store is in Milton Keynes which is an hour and a bit away from me or Birmingham and i just didn't have time to travel there and back. I then thought i would find an email address to see whether there  was an option for a sample or some advice. I found the email an artist button and that is what i did. You have to fill out a couple of details about your skin and makeup preferences and then write what you want to discuss. Over the weekend i had then forgot about me emailing MAC and just decided to take the plunge and buy the MAC studio sculpt and on Monday i got an email reply from Liz a makeup artist at MAC! I was shocked to even see i had a reply but the email was packed with lots of information and told me they would love to help me find a foundation! Liz then told me how to find my undertone so here is a tip for any of you if you don't know your MAC shade you simply just clench your fist - if your knuckles appear white you are an NC shade (yellow) and if your knuckles appear more pink you are an NW shade (pink) that's easy right? So after finding out i was NC15 which id guessed i was anyway i told Liz and then asked her to recommend me a foundation as i told her about my skin type. I then got another email from Liz with the recommended foundation, she recommended Studio Fix Fluid SPF 15 Foundation provides medium-full coverage, she told me lots about the foundation, how i should apply this and how i could built more coverage with it.

I then sent her my address and awaited my foundation sample and it came this morning! horaayyy!! Not only did i just get a sample of the foundation the lovely girls at MAC also send me some prep + prime to pop under it. I was so happy to receive this brilliant service! I didn't think i would end up with a sample but it only took 3 days to come when i was told to allow 7-10 days! I think this MAC service needs to get more credit! They are great.

If you want to email an artist click here to do so.
Please note: Samples of foundation are available to customers who live out with a 20 mile radius of a MAC Store or Counter. Should you have access to a MAC Store or counter we advise that you pop in and an Artist will be happy to provide you with a sample of foundation that you wish to try if not I would be happy to organise a sample for you. MAC also never asked me to do this review, i'm doing it as i'm guenuiely happy with this service.


  1. Great post! Never knew about this. x

  2. I enjoyed reading this post! I think mac studio fix will be my next foundation. I have always wanted to try it!


  3. This was a really interesting post to read, i totally agree :) I've always had great customer service with mac xx

  4. How nice of them to send you a tester sample =] Great post Xx

  5. This is a great service! My nearest counter is in Newcastle and Im over an hour away so Im so happy to have saw this post, I will definitely be emailing them with some questions!!

    Thanks sooo much!!

    Em xxx


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